Warranty Policy

As a consumer, you have a legal guarantee of 2 years from delivery. During those 2 years, we are responsible if the device doesn't work as described or as you can reasonably expect.

Under Belgian law, a defect that shows up within 2 years of delivery is presumed to have been there at delivery, unless we prove otherwise. You don't have to prove it.

Please tell us within 2 months of noticing a defect. We then repair or replace the device for free, including shipping. If that isn't possible, or doesn't happen within a reasonable time, you are entitled to a price reduction or a full refund.

If you live in the Netherlands or France, you also keep any extra rights the consumer law of your country gives you.

Defects in materials and manufacturing. For example: the device doesn't turn on, an LED or the orientation sensor fails, Wi-Fi or Bluetooth stops working, or the housing cracks without a fall or knock.

The software that comes with the device: the firmware and the TimeRecap app must keep the device working as described.

• Damage from a fall, knock, pressure, liquid or moisture. • Damage from opening, repairing or modifying the device yourself, or from installing firmware that isn't ours. • Damage from a USB power adapter or cable that doesn't meet EU safety rules. • Normal wear, such as scratches and small marks on the housing. • The USB-C cable, which isn't included.

TimeRecap needs the TimeRecap app and cloud to work. We keep them running, and send firmware updates, including security updates, for at least 3 years after your device is delivered.

If we ever have to stop the service, we tell you by email at least 12 months in advance, and you can export all your time data.

Email contact@timerecap.com with your order number or invoice and a short description of the problem. A photo or short video helps.

We first try to solve the problem remotely, because many issues can be fixed with a setting or an update. If that doesn't work, we repair or replace the device. If neither is possible, we refund you.

For consumers, shipping for warranty claims is free: we send you a return label and ship the repaired or new device back at our cost.

Business customers get a 1-year warranty from delivery against defects in materials and manufacturing, with the same exclusions as above.

We repair or replace the device, or refund it if neither is possible. You pay for sending the faulty device to us, and we pay for sending the repaired or new device back.

Our commitment to keep the app, cloud and firmware running for at least 3 years also applies to business customers.